Replacement – items not received in good condition:
As the nature of the product is edible & perishable, the request for replacement should be submitted by the recipient over phone, within 30 minutes of receipt of the items through courier. There are no extra charges for the delivery of replacement items.
Refund against non-delivery:
Delivery of order will be attempted only once. Being perishable in nature, neither Dolci Sweets and Bakers nor our courier partner will be able to provide any refund against such items. However if for some reason the deliveries are missed or have not been attempted, the customers can request for a refund against the non-executed deliveries using our contact details mentioned on Contact Us page.
Dolci Sweets and Bakers does not take title to returned items. Any case of refund or cancellation is at sole discretion of Dolci Sweets and Bakers. 10% cancellation charges will be applicable on order cancellations by customer. Once order process for dispatch, cancellation will not be allowed.